Refund Policy

If you are not satisfied with a purchase made on this site, you can request a full refund within 30 days of your order date. This applies to our rental application fee, viewing booking deposits and the featured listing subscription.

You do not need to give a reason. Change of mind within the 30-day window is enough.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one:

• —visit paddle.net and enter the email address you used at checkout, or
• —email us with your order reference (the MP- number shown on your confirmation page and receipt) and we will arrange it for you.

Modulo Properties, contactable at moduloestats@moduloproperty.com or 205 649 2373.

Approved refunds are returned to the original payment method. Your bank usually shows the money within 5–10 business days.

You can cancel the featured listing subscription at any time. Cancelling stops all future charges; your listing keeps its premium placement until the end of the period you have already paid for. If you cancel within 30 days of your first payment, that first payment is refunded in full under the guarantee above.

A viewing booking deposit is credited against your first month's rent if you sign a tenancy. If you decide not to proceed, it is refundable under the 30-day guarantee above. Application fees cover screening work carried out on your behalf, and are likewise refundable within 30 days of payment.

If something went wrong with your payment — a duplicate charge, the wrong amount, or a payment you do not recognise — contact us and we will sort it out, whether or not the 30-day window has passed. This policy sits alongside, and does not limit, any rights you have under consumer law or under Paddle's refund policy.